Monitoring and Complaints Handling Policy
We reserve the right to monitor your use of this website and communications between you and other Members to ensure that they comply with these Terms.
To the maximum extent permitted by law, we expressly disclaim any responsibility or liability for any transactions or interactions between the Members.
We encourage Members to resolve any dispute between themselves where possible and appropriate in the circumstances.
If you have a complaint about the conduct of a Member, you should notify us in writing as soon as possible and provide details of the incident.
You agree that, to the maximum extent permitted by law, we will not be obliged to:
investigate any particular complaint against a Member; or
advise a complaining Member of the outcome of their complaint or any action taken by us.
Upon receiving a complaint, we will take steps as we consider appropriate to investigate and resolve the complaint. This may include:
communicating with the relevant Members and requesting that the Members remedy any inappropriate conduct;
reporting the complaint to police or any government entity and cooperating with any subsequent investigations, where such action is required by law, or where we consider such action to be appropriate in the circumstances.
Complaint Handling Process
We always aim to provide a high standard of care in all our services.
Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.
If your complaint relates to the personal safety of yourself or another individual, we strongly recommend that you immediately contact police, a law enforcement agency or an appropriate support person.
We may also refer complaints about a user’s conduct to police or law enforcement agencies if we have reasonable grounds to suspect that unlawful activity has occurred or is likely to occur.
Communication and Privacy.
We may use your email address to send you messages notifying you of important changes to The Service or special offers. Further, we may contact you by telephone if you voluntarily provide us with your telephone number, in order to communicate with you regarding the services. If you do not want to receive such email messages or telephone calls (including at any wireless number you may have voluntarily provided us), please refer to our Privacy Statement to review your options.
How you may cancel your Membership
You may cancel your Membership at any time via your Account, or by notifying us in writing.
Termination of your Membership will take effect at the end of the current Membership Period.
If you cancel your Membership, you may continue to have access to your Account until the expiry of the current Membership Period.
How we may terminate your Membership
We may immediately terminate or suspend your Membership without notice for any of the following reasons:
you are in breach of Terms od Use, including in relation to any representation or warranty provided by you;
any payment owing by you remains outstanding beyond the payment terms stated on the relevant invoice;
any information provided by you is found to be untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete;
You are convicted of a crime or are required to be registered as a sex offender in the United Kingdom or in any jurisdiction.
By becoming a Member of Global Tamil Matrimony service, you agree to receive certain specific email from Global Tamil Matrimony and/or its group sites. You can unsubscribe at any time for any reason quickly and easily by clicking on the unsubscribe link enclosed in the mail. You can also manage your subscription to these emails using the notification section of your profile.
This agreement, accepted upon use of The Site and further affirmed by becoming a Member of Global Tamil Matrimony service, contains the entire agreement between you and Global Tamil Matrimony regarding the use of the Site and/or the Service. If any provision of this agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
By becoming a member of Global Tamil Matrimony and/or using the services of The Site, you unconditionally and irrevocably confirm that you have read and understood the above provisions and agree to abide by them.
Making a complaint
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
Global Tamil Matrimony assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.
Who can complain
Anyone affected by Global Tamil Matrimony can make a complaint.
A representative may complain for the affected person if they:
cannot make a complaint themselves, or
have given consent for the representative to act on their behalf.
How you can make a complaint
You can complain:
by letter or
Your complaint should contain as much information as possible, and the information that you give must be accurate and not misleading. If you do not provide sufficient information, or provide information that is false or misleading, we may not be able to investigate your complaint.
We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.
We will provide as far as is reasonably practical:
any help you need to understand the complaints procedure; or
advice on where you may get that help.
How we handle complaints
We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.
Where possible, we will keep you informed about the progress of the investigation. We aim to have all complaints resolved within 28 working days unless we agree a different time scale with you.
When we have finished investigating, we will arrange to meet with you to discuss the outcome or write to you with:
details of the findings;
any action we have taken; and
our proposals to resolve your complaint.
In some circumstances, it may not be possible to discuss the outcome of the complaint investigation with you.
You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
At any stage during the process, if you are not happy with the way The Service is dealing with your complaint you can contact Global Tamil Matrimony or any relevant ombudsman or complaints body.
Cookies and Other Technologies
We use “cookies” to keep track of some non-personal and aggregate types of information while you are visiting our website or using our services. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user behaviour, so that we can continue to develop and improve our service offering. We also use cookie data collected during your visit(s) to our site to recognise you when you visit third party sites that we have partnered with so that we can show you Global Tamil Matrimony advertisements that we think may interest you on those sites (“Targeted Ads”). You always have the right to decide whether to accept or decline cookies, whether for Targeted Ads purposes or otherwise.
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